24/7 Answering Service (9-5 Available)
A variety of businesses are supported by outsourced answering service, such as
- Counselors and physiatrists
- Funeral home
- Health care
- Home health care and hospice
- HVAC, oil and propane companies
- Medical office (we are HIPAA compliant)
- Property management
- Disaster Recovery Back-up
Are your incoming calls becoming more than you can handle? Outsource your office phones to us. We can provide professional telephone agents to respond to targeted advertising campaigns, website advertising, newspapers, radio, and direct mailings.
- Connecting Your Customers – Cutting-edge technology to take all calls, overflow calls, or after-hour calls. incoming calls are disbursed to trained agents using automatic call distribution system – allowing us to answer multiple, simultaneous calls.
- Custom, On-Screen Scripts – We shall work with you to create a custom script that appears on-screen when your customers call to insure that your customers receive accuracy and integrity during the call. If your callers need more detailed advice from your staff, we can direct them to your voice mail, ensuring them that they will receive prompt attention by a professional who can answer their detailed inquiries.
- Online Interaction – Web Chat integration allows visitors to either ask for an “Agent Callback” or have a “Live Chat” with one of our agents through instant messaging (IM) in real-time. Visitors can click a link to request a call back or they can type messages and interact with an agent.
- Call Messaging & Retrieval –We offer the convenience and flexibility of multiple modes of communication to messages: faxed, emailed, or even sent to your cell phone via SMS, IM, PDA, or pager.
- Reporting: calls are recorded for complete quality assurance. Reports can be provided on a daily, weekly, or monthly basis, and can be customized to fit your specifications and delivered in a variety of formats including fax, email, or downloadable file.
- 24/7 appointment scheduling for overflow, after-hours and weekend services
- Offer a larger, more professional image for a smaller company
- Personal dealing with customers outside of regular business hours
- Independent record-keeping
- Only pay for the time used