24/7 Counseling Answering Service (9-5 Available)
Customizable answering service solutions for the counseling industry include:
Counseling Answering Services – HIPPA Compliant.
Phone calls can be forwarded during call overflow, after-hours and weekend times.
We will field your calls during such times per your specifications and contact you accordingly.
Customizable Voice Messaging Services
Voicemail and messaging services can be customized using your own custom message scripting. Message retrieval is available from anywhere. When required, callers needing immediate assistance can bypass voicemail and be in contact with a live agent.
Urgent text messages are communicated via preferred mode of communication, whether it’s cell phone, SMS, IM, PDA or pager.
Calls will be directed to the correct on-call physician. Secure web-enabled system allows your office staff and physicians to view and sort messages and post or change on-call schedules in real-time 24/7. Changes made to the on-call scheduler are available in real-time to our agents.