24/7 Dental Answering Service (9-5 Available)
Our live dental answering service helps with call overflow, appointment scheduling, after hour and weekend coverage, appointment reminders, and Dentist Referral assistance.
Customizable dental answering service solutions include:
Emergency Call Services – Available 24/7 for all call center needs.
Agents can screen your calls for emergencies and forward them per your specifications, including dispatching the on-call Dentist. Calls are recorded, so they can be reviewed for accuracy and integrity.
Virtual Receptionist – Appointment requests and new service inquiries
Agents are trained in terminology and handling calls with accuracy, urgency and discretion. As a virtual assistant, our live answering service offers professionalism and competent assistance.
Customizable Voice Messaging Services
Voicemail and messaging services can be customized to allow patients the ability to alter appointments; ask questions; using your own custom message scripting. Message retrieval is available from anywhere. When required, callers needing immediate assistance can bypass voicemail and be in contact with a live agent.
Urgent text messages are communicated via preferred mode of communication, whether it’s cell phone, SMS, IM, PDA or pager.
Calls will be directed to the correct on-call dentist. Secure web-enabled system allows your office staff and dentists to view and sort messages and post or change on-call schedules in real-time 24/7. Changes made to the on-call scheduler are available in real-time to our agents.
Dental Answering Service available in: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.
For more information call 702.943.0315