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24/7 Funeral Home Answering (9-5 Available)

Agents are trained to speak with people in their time of mourning with sensitivity and compassion, while showing respect and a sense of urgency for making timely arrangements. Whether answering questions about advanced arrangements or responding to questions regarding products and services, our customizable answering service solutions for funeral service providers include:

  • Funeral Answering Services

    Phone calls can be forwarded during call overflow, after-hours and weekend times.
    We will field your calls during such times per your specifications and contact you accordingly.

    • Customizable Voice Messaging Services

      Voicemail and messaging services can be customized using your own custom message scripting. Message retrieval is available from anywhere. When required, callers needing immediate assistance can bypass voicemail and be in contact with a live agent.

    • Instant Messaging

      Urgent text messages are communicated via preferred mode of communication, whether it’s cell phone, SMS, IM, PDA or pager.

  • On-Call Management

    Calls will be directed to the correct on-call physician. Secure web-enabled system allows your office staff and physicians to view and sort messages and post or change on-call schedules in real-time 24/7. Changes made to the on-call scheduler are available in real-time to our agents.

Funeral Links:
Funeral Service Foundation
National Funeral Directors & Morticians Association