24/7 HVAC/Refrigeration Answering Service (9-5 Available)
The HVAC/Refrigeration business is a 24/7 job. Our service can handle many of the tasks that eat up time, while concurrently saving money. When callers can’t get through, complaints increase while business decreases. We can assist with not only managing emergencies, but also help with daily office needs.
Customizable HVAC/ Refrigeration answering service solutions include:
Emergency Call Services – Plumbing, heating, cooling and refrigeration emergencies
Agents can screen your calls for emergencies and forward them per your specifications, including for example dispatching the on-call technician. Calls are recorded, so they can be reviewed for accuracy and integrity. Available 24/7 for all call center needs.
Agents are trained to receive calls and emails from potential and current customers. As a virtual assistant, our live answering service offers professionalism and competent assistance.
Customizable Voice Messaging Services
Voicemail and messaging services can be customized using your own custom message scripting. Message retrieval is available from anywhere. When required, callers needing immediate assistance can bypass voicemail and be in contact with a live agent.
Urgent text messages are communicated via preferred mode of communication, whether it’s cell phone, SMS, IM, PDA or pager.
Calls will be directed to the correct on-call person as the situation dictates. A secure web-enabled system allows your office staff to view and sort messages and post or change on-call schedules in real-time 24/7. Changes made to the on-call scheduler are available in real-time to our agents.