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24/7 LIVE RECEPTION (9-5 Available)

Available 24 x 7, our award-winning agents will treat your customers in the same professional, courteous manner in which you would answer your own calls and e-mails. Callers will never realizing we’re not sitting in your office, right next to you.

We have live reception and answering service solutions for all businesses and packages to fit your specific needs. Our agents are trained to receive calls and emails from your customers, who will handle your inquiries and leads in a courteous, professional manner.

FEATURES:

  • Connecting Your Customers – Cutting-edge technology to take all calls, overflow calls, or after-hour calls. incoming calls are disbursed to trained agents using automatic call distribution system – allowing us to answer multiple, simultaneous calls.
  • Custom, On-Screen Scripts – We shall work with you to create a custom script that appears on-screen when your customers call to insure that your customers receive accuracy and integrity during the call. If your callers need more detailed advice from your staff, we can direct them to your voice mail, ensuring them that they will receive prompt attention by a professional who can answer their detailed inquiries.
  • Online Interaction – Web Chat integration allows visitors to either ask for an “Agent Callback” or have a “Live Chat” with one of our agents through instant messaging (IM) in real-time. Visitors can click a link to request a call back or they can type messages and interact with an agent.
  • Call Messaging & Retrieval –We offer the convenience and flexibility of multiple modes of communication to messages: faxed, emailed, or even sent to your cell phone via SMS, IM, PDA, or pager.
  • Reporting: calls are recorded for complete quality assurance. Reports can be provided on a daily, weekly, or monthly basis, and can be customized to fit your specifications and delivered in a variety of formats including fax, email, or downloadable file.
  • 24/7 appointment scheduling for overflow, after-hours and weekend services
  • Offer a larger, more professional image for a smaller company
  • Personal dealing with customers outside of regular business hours
  • Independent record-keeping
  • Only pay for the time used

For more information call 702.943.0315