24/7 Medical Answering Service (9-5 Available)
We supply answering and messaging service solutions to the medical and health care communities and understand the needs of the medical industry. Agents are trained in terminology and handling calls with accuracy, urgency and discretion.
Customizable medical answering service solutions include:
Medical Answering Services – HIPAA Compliant
Office phone calls can be forwarded during call overflow, after-hours and weekend times.
We will field your calls during such times per your specifications and contact you accordingly.
Customizable Voice Messaging Services
Voicemail and messaging services can be customized to allow patients the ability to request prescription refills; alter appointments; ask questions; call for test results using your own custom message scripting. Message retrieval is available from anywhere. When required, , callers needing immediate assistance can bypass voicemail and be in contact with a live agent.
Urgent text messages are communicated via preferred mode of communication, whether it’s cell phone, SMS, IM, PDA or pager.
Calls will be directed to the correct on-call physician. Secure web-enabled system allows your office staff and physicians to view and sort messages and post or change on-call schedules in real-time 24/7. Changes made to the on-call scheduler are available in real-time to our agents.
For more information call 702.943.0315