24/7 Veterinary Answering Service (9-5 Available)
We supply answering and messaging service solutions to veterinary communities and understand the needs of the animal-medical industry. Agents are trained in terminology and handling calls with accuracy, urgency and discretion.
Customizable veterinary answering service solutions include:
Emergency Call Services – Veterinary emergencies
Agents can screen your calls for emergencies and forward them per your specifications, including for example dispatching the on-call doctor. Calls are recorded, so they can be reviewed for accuracy and integrity. Available 24/7 for all call center needs.
Virtual Receptionist – Appointment requests and new service inquiries
Agents are trained to receive calls and emails from potential and current customers. As a virtual assistant, our live answering service offers professionalism and competent assistance.
Customizable Voice Messaging Services
Voicemail and messaging services can be customized using your own custom message scripting. Message retrieval is available from anywhere. When required, callers needing immediate assistance can bypass voicemail and be in contact with a live agent.
Urgent text messages are communicated via preferred mode of communication, whether it’s cell phone, SMS, IM, PDA or pager.
Calls will be directed to the correct on-call person as the situation dictates. A secure web-enabled system allows your office staff to view and sort messages and post or change on-call schedules in real-time 24/7. Changes made to the on-call scheduler are available in real-time to our agents.
For more information call 800.872.4802
Our Veterinary Answering Service is available in: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.