24/7 Virtual Receptionist (9-5 Available)
We have virtual receptionist and answering service support and solutions for all size businesses and can customize a messaging and dispatch package to fit your specific needs.
Phone call, web site and e-mail inquiries, appointment requests, and emergency response services are offered.
- Connecting Callers – we can provide a local or nationwide toll-free number, or use your existing established business phone number to take all calls, overflow calls or after-hour calls. Calls are disbursed to trained agents using a digital automatic call distribution (ACD) system allowing us to answer multiple, simultaneous calls.
- On-Screen Call Scripts and Database Views – through proper on-screen call scripting and database views, agents are able to ask the correct questions and provide descriptions and specifications of many levels of technical support.
- Live web Interaction – your website visitors can either click a link on your web page to request a call back or they can have a message pad appear to type messages back and forth with our agent through a live chat session. Simultaneously your account appears in front of one of our agents with appropriate direction: either call back or live chat.
- Convenient, Customizable Message Delivery – Flexible message delivery options, including email, fax, text message, web retrieval, voicemail, or live agent.
- Reports – calls are recorded with a computer generated time and date stamp. A variety of reports, frequencies and formats are available and can be customized to fit your specifications.
For more information call 702.943.0315